It's finally time that I weighed in on the Hurricane Katrina disaster, since it is the topic du jour and I do live in Houston, the city where many Katrina evacuees plan to settle down. Rather than mention the whole scope of the issue, which is enormous, I'll just talk about two separate angles from which I have seen both the good and the bad side of things.
A Good Problem to HaveYesterday, I finally went through all of my clothes and cleared out about 1/3rd of my wardrobe that doesn't get worn. I felt a bit foolish for having clothes - nice clothes - from places like Ann Taylor and J Crew and the like, while there are people still in shelters who don't have anything but the clothes they left New Orleans wearing. I packed them all into boxes, along with a full size bed set I've been harboring ever since I got a queen bed, and set them in the living room while I found a place to take them. I searched the internet and made phone calls for two hours and never found a place that would accept them.
The
Star of Hope Mission, a great organization for Houston's homeless that I have worked with over my last several years at my company, is widely listed on the Internet as being the place to drop off clothing donations. Just to be sure, I called.
Star of Hope Mission, how can I direct your call?
Hi, are you still accepting clothing donations?
Oh, well, no, I don't think... just a second. [covers the phone, and I hear a muffled "We're not taking clothes anymore, right?"] No, we have received too many and we no longer have any room for the clothes. We're trying to sort them right now.
Okay, that sounds like a good problem to have. Do you know where I can take them?
No, sorry, I don't. But we appreciate the thought!
They have TOO MANY clothes. Repeat this conversation by calling five churches, three "Assistance Ministries" locations, and the Salvation Army. The response was one of two options: either "You have to take them to such-and-such church," or, upon calling such-and-such, "No, due to overwhelming response, we have too many right now."
Incredible. I must say, Houston residents have really poured out their hearts, and their stuff. I am truly proud of how my city, and countless others like it, have handled the assistance effort in this disaster.
Well, mostly...
A Bad Problem to HaveI talked with a friend yesterday, who told me she was upset with the way that "the hurricane victims" (in a wide, general, sweeping sense) were handling their debit cards. She listed several examples that she had heard of on the news, where people were taking FEMA-issued debit cards and buying watches, liquor, and Louis-Vuitton purses with them. Her husband later added that some of these people "have it made," because they had nothing in New Orleans, and now they're getting all this free stuff. I understand that the city in general is one of the poorest, and had one of the highest crime rates, in the country. Duly noted. However, one would have had to be homeless to essentially have
more by living on an Astrodome cot with thousands of other evacuees and getting only a few donated items of clothing to wear.
Granted, if I were a store clerk and had given $300 of my own money just to personally witness $250 of it go to a gold piece of bling, I would be upset. But to generalize the entire group as such is unfair. After some back-and-forth discussion, we agreed that a few bad apples doesn't ruin the whole bunch.
We hear stories on the news, both of the heartwarming and the nauseating sides of the disaster. Just like the proverbial dissatisfied restaurant customer, however, bad news travels more quickly and more broadly than good. Who remembers when we first started fighting the Iraq war, and the talk on CNN and Fox was all about winning the "hearts and minds" of the Iraqi population? The idea of an Image War is just as prevalent in this disaster as in any military coup or political election. It's important, and by those in charge, it is the one aspect of this situation that I think has been handled the most miserably.
If it's true that there are two sides to every issue, the two sides may well be REALITY and PERCEPTION. Since only God has the omniscient view of reality that we so crave, it is important to carefully control everyone's own view of the situation - their perception. To reach everyone, it must be
overdone and
obvious.
In this case, it has been neither.
Example #1: Our Commander-in-Chief
President Bush has been raked through the coals for his handling of this situation. Even I, who voted for Bush twice, am disappointed by his performance. Is it realistic that he may have been at his Crawford ranch since Monday gathering data and reports from others and coming up with a plan? Sure. Could it be realistic that it takes longer than twenty-four hours to even begin to understand the scope of what one must do, let alone come up with a plan to solve it? Of course. It it realistic that it is unclear in the first several days who is in charge, and that each of those who thinks they may be has different levels of excrutiating lose-lose decisions to make? Without a doubt.
Let's give him the benefit of the doubt and assume, for the sake of argument, that those are the realities. [Note that I'm not trying to defend him, I just want to show as wide a juxtaposition as possible.] How much of that did the public see? None. We saw him hovering over the scene from the comfort of a lackadaisical Air Force One trip several days after the disaster, making short-sighted comments like "It must be doubly devastating on the ground." We saw that it took almost a week to evacuate people from the Superdome, with no explanation why. If his publicists made any effort to portray concern on the part of the President, it was neither overdone nor obvious.
Example #2 - Bad Apples
Going back to the conversation with my friend, it is unfortunate that so much bad news is getting out and is able to overshadow the good. The reality that I want to believe is that there are thousands upon thousands of people who are grateful for what Houston has done. We do see these on the news every day. I have a realistic story that I can share from my own family.
My mother is a girl scout leader for my much younger sister's troop. One of the girls in the troop is from New Orleans and had, until recently, twenty six additional members of the family living with them. These aren't poor people, but it is safe to say that they've lost everything. Since most of these people can't go back home, they are starting to find jobs and apartments in Houston. My mom had a lot of extra furniture: my old bed and television, my sister's old bedroom furniture and bed (she got new ones for her birthday) and some smaller items. When the Father/Husband came over to pick up the stuff, he was embarrassed. "We're usually the people helping out others. I can't believe we're in this situation." This drives home the idea that it could happen to most of us, as well. For those who rent instead of own, like myself, FEMA doesn't give a "rental" reimbursement for people whose homes are destroyed. We're simply forced to find another place to live.
The perception of this situation is controlled by two parties: the victims themselves, and the media. Since there is no way to insist that victims behave appropriately with their $2,000 FEMA cards, the media can and should pay a larger part. Shame on WorldNetDaily, MSNBC, and our own Click2Houston for bloodying the water with reports of debit cards used at strip clubs and to buy expensive handbags. In not one of these reports did I see anything about how this is a minority of the population, or that most people are being responsible with the money. All we have heard is a scathing report of abuse of the system, with no effort to mention the scope.
To these media organizations, I ask, what's the point? Do they not recognize that the media owes its public a fair and balanced report? I would love to see some of the local and national media own up to their role in creating a responsible and positive report, as much as to highlight abuses taking place. I can already hear the disagreement coming through - people want to know the whole truth, and in no way to I suggest that they conceal that from us. I understand that sensationalism creates clicks and ratings, but after a while, people get sickened enough that they just stop reading and watching the news.
It's also up to all of us. Word travels just as much through word of mouth as through the news. Next time you lament the increased crime rate, the rush on Louis Vuitton bags, or the dismal response of the government, don't forget to thank God that so many people got out of there alive.